Shipping policy
SHIPPING POLICY
Last updated: March 2026
The basics
We currently ship within the United States. Complimentary shipping on all orders.
If anything about your shipment feels off, reach out and we will make it right.
Support: support@cozelaco.com
Processing time
Most in-stock orders are processed within 3 business days (excluding weekends and holidays).
If we are experiencing unusually high volume during drops, launches, or holidays, processing may take a bit longer. If that happens, we will keep expectations clear.
Pre-orders
If an item is marked as a pre-order, the product page will show an estimated ship window (example: "Ships March"). That date is an estimate and may shift due to production, packaging, or carrier timing.
If the timeline changes in a meaningful way, we will notify you at the email used at checkout.
Shipping and delivery times
All orders ship free within the United States. Delivery times are estimates provided by the carrier and can vary based on location, weather, and carrier volume.
COZELA is not responsible for carrier delays once your package is in transit, but we will always help you troubleshoot if something seems wrong.
Tracking
Once your order ships, you will receive a shipping confirmation email with tracking details.
If you do not see the email, check your spam or promotions folders and search your inbox for "COZELA" or your order number.
Address changes
Please double-check your shipping address at checkout.
If you need to change your address after placing an order, email us as soon as possible at support@cozelaco.com with your order number and the corrected address.
If your order has already shipped, we may not be able to reroute it.
Returned to sender or undeliverable packages
If a package is returned to us due to an incorrect address, refused delivery, or failed delivery attempts, we can reship it. Additional shipping charges may apply.
Missing, lost, or stolen packages
If tracking shows delivered but you do not see your package:
- Check around your entrance, mailroom, or front desk.
- Ask neighbors or building staff.
- Wait 24 hours. Some carriers mark packages as delivered early.
If you still cannot locate it, email support@cozelaco.com and we will help investigate. Depending on the situation, we may ask you to file a carrier claim or provide additional details.
COZELA is not responsible for packages marked "delivered" by the carrier, but we will always try to help find a reasonable solution.
Damaged shipments
If your order arrives damaged, email us within 48 hours of delivery with your order number and clear photos of the item and packaging.
We will review quickly and make it right.
Questions about returns
Returns and exchanges are covered in our Return and Refund Policy.