Terms of service

TERMS OF SERVICE

Last updated: March 2026

OVERVIEW

Welcome to COZELA. The terms "we," "us," and "our" refer to COZELA. COZELA operates this store and website, including all related information, content, features, tools, products, and services to provide you, the customer, with a curated shopping experience (the "Services"). COZELA is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service ("Terms"), together with any policies referenced here, describe your rights and responsibilities when you use the Services.

Please read these Terms carefully. They include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use or access our Services.

SECTION 1: ACCESS AND ACCOUNT

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, and you have given consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.

To use the Services (including browsing our store or purchasing products), you may be asked to provide certain information such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current, and complete, and that you have the right to provide it.

You are responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2: OUR PRODUCTS

We have made every effort to accurately represent our products and services online. However, colors, textures, and appearance may vary depending on your device, display settings, and lighting.

We do not warrant that the appearance or quality of any products or services purchased will meet your expectations or be exactly as shown on your screen.

Product descriptions, pricing, and availability may change at any time without notice. We reserve the right to discontinue products at any time and may limit quantities offered to any person, region, or jurisdiction.

SECTION 3: ORDERS

When you place an order, you are making an offer to purchase. COZELA reserves the right to accept or decline your order at our discretion. An order is not accepted until we confirm acceptance, and we must receive and process payment before acceptance.

Please review your order carefully before submitting. After an order is accepted, we may not be able to accommodate changes or cancellations.

If we do not accept, change, or cancel an order, we will attempt to notify you using the email address, billing address, or phone number you provided at checkout.

Your purchases are subject to returns or exchanges solely in accordance with our Return and Refund Policy.

You represent and warrant that your purchases are for personal or household use and not for commercial resale or export. We reserve the right to limit or refuse orders we believe are placed for resale or unauthorized distribution.

Pre-orders (if offered): If an item is listed as a pre-order, the product page will include an estimated shipping window. Shipping dates are estimates and may shift due to production, fulfillment, or carrier timing. If there is a meaningful change, we will do our best to notify you.

SECTION 4: PRICES AND BILLING

Prices, discounts, and promotions are subject to change without notice. The price charged will be the price in effect at the time your order is placed and will be shown in your order confirmation email.

Unless otherwise stated, prices do not include taxes, shipping, handling, customs, or import charges.

Prices in our online store may differ from prices offered by third parties or in other channels.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made through our store, and to promptly update your information so we can complete your transactions and contact you as needed.

You represent and warrant that: (i) the payment information you provide is true, correct, and complete; (ii) you are authorized to use the payment method provided; (iii) charges incurred will be honored by your payment provider; and (iv) you will pay all charges incurred, including applicable shipping and taxes.

SECTION 5: SHIPPING AND DELIVERY

We are not liable for shipping or delivery delays. All delivery times are estimates and not guaranteed. We are not responsible for delays caused by carriers, customs processing, weather events, or other circumstances outside our control.

Once we transfer products to the carrier, title and risk of loss pass to you, to the extent permitted by law.

SECTION 6: INTELLECTUAL PROPERTY

Our Services, including all trademarks, brand elements, text, images, graphics, product reviews, video, audio, and the design and arrangement of these materials, are owned by COZELA, its affiliates, or licensors and are protected by U.S. and international intellectual property laws.

These Terms permit you to use the Services for personal, non-commercial use only. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material from the Services without our prior written consent.

Except as expressly provided, nothing in these Terms grants you a license or other rights under any intellectual property of COZELA, Shopify, or any third party. All rights not expressly granted are reserved.

COZELA name, logos, product and service names, designs, and slogans are trademarks of COZELA. Shopify name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other trademarks belong to their respective owners.

SECTION 7: OPTIONAL TOOLS

We may provide access to tools offered by third parties. We do not monitor or control these tools and provide them "as is" and "as available," without warranties or endorsement.

Your use of optional tools is entirely at your own risk and discretion, and you should review the terms provided by the third-party provider(s).

We may also offer new features through the Services in the future. These will also be considered part of the Services and subject to these Terms.

SECTION 8: THIRD-PARTY LINKS

The Services may contain materials or links to third-party websites (including embedded third-party functionality). We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites.

If you choose to access third-party sites, you do so at your own risk. We are not liable for harm or damages related to your access, purchase, or use of third-party products, services, resources, or content. Please review third-party policies before engaging in any transaction.

SECTION 9: RELATIONSHIP WITH SHOPIFY

COZELA is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with COZELA.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and COZELA, including any injury, damage, or loss resulting from purchased products and services. You expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with COZELA.

SECTION 10: PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy. Certain personal information may also be subject to Shopify Privacy Policy.

Because the Services are hosted by Shopify, Shopify collects and processes information about your access to and use of the Services in order to provide and improve the Services. Information you submit may be shared with Shopify and third parties (including providers located outside your country) to provide services to you. Please review our Privacy Policy for details.

SECTION 11: FEEDBACK

If you submit, upload, post, email, or otherwise transmit ideas, suggestions, feedback, reviews, proposals, plans, or other content ("Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for any purpose, including commercial use.

You represent and warrant that: (i) you own or have all necessary rights to the Feedback; (ii) you have disclosed any compensation or incentives received in connection with your submission; and (iii) your Feedback complies with these Terms.

We may, but are not obligated to, monitor, edit, or remove Feedback we determine to be unlawful, offensive, threatening, defamatory, obscene, or otherwise objectionable, or that violates any party rights or these Terms.

SECTION 12: ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information in the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability.

We reserve the right to correct errors, update information, or cancel orders if any information is inaccurate at any time without prior notice (including after you submit an order).

SECTION 13: PROHIBITED USES

You may use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly: (a) for unlawful or malicious purposes; (b) to violate any laws or regulations; (c) to infringe upon our intellectual property or the rights of others; (d) to harass, abuse, insult, harm, defame, or intimidate any person; (e) to transmit false or misleading information; (f) to upload or transmit malware; (g) to send spam or unsolicited promotional material; (h) to impersonate others; or (i) to interfere with or circumvent the security features of the Services.

We reserve the right to suspend or terminate access if we determine you have violated these Terms.

SECTION 14: TERMINATION

We may terminate this agreement or your access to the Services (or any part of the Services) at our discretion at any time without notice. You will remain liable for all amounts due up to and including the date of termination.

Sections that by their nature should survive termination will survive, including Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver and Entire Agreement, Assignment, Governing Law, and Privacy Policy.

SECTION 15: DISCLAIMER OF WARRANTIES

The Services and all products offered through the Services are provided "as is" and "as available" for your use, without warranties of any kind, either express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement, to the extent permitted by law.

We do not guarantee that your use of the Services will be uninterrupted, timely, secure, or error-free. Some jurisdictions do not allow certain warranty disclaimers, so some of the above may not apply to you.

SECTION 16: LIMITATION OF LIABILITY

To the fullest extent permitted by law, COZELA and our affiliates, partners, directors, officers, employees, agents, contractors, service providers, and licensors (and Shopify and its affiliates) will not be liable for any indirect, incidental, punitive, special, or consequential damages of any kind, including lost profits, lost revenue, lost savings, loss of data, or replacement costs, arising from your use of the Services or any products procured using the Services.

In no event shall liability exceed the amount paid by you for the product(s) at issue, or the maximum amount permitted by applicable law.

SECTION 17: INDEMNIFICATION

You agree to indemnify, defend, and hold harmless COZELA, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities, or claims (including reasonable attorneys fees) arising out of: (1) your breach of these Terms or documents incorporated by reference; (2) your violation of any law or third-party rights; or (3) your access to or use of the Services.

SECTION 18: SEVERABILITY

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision will be enforceable to the fullest extent permitted by law, and the unenforceable portion will be deemed severed without affecting the validity of the remaining provisions.

SECTION 19: WAIVER AND ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms is not a waiver of that right or provision.

These Terms and any policies posted by us on this site constitute the entire agreement between you and COZELA and govern your use of the Services, superseding prior agreements or communications.

Any ambiguities will not be construed against the drafting party.

SECTION 20: ASSIGNMENT

You may not transfer or assign these Terms or your rights under these Terms without our prior written consent. We may assign or transfer these Terms at any time without notice.

SECTION 21: GOVERNING LAW

These Terms and any separate agreements whereby we provide Services shall be governed by and construed in accordance with the laws of the State of Virginia, United States, without regard to conflict-of-law principles. You and COZELA consent to personal jurisdiction and venue in the state and federal courts located in Fairfax County, Virginia.

SECTION 22: HEADINGS

Headings are for convenience only and do not affect interpretation.

SECTION 23: CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms at any time on this page. We reserve the right to update or replace any part of these Terms by posting updates to our website. It is your responsibility to check periodically for changes. Your continued use of the Services after changes are posted constitutes acceptance of those changes.